11/15/2023 0 Comments Generic ip camera utilityTo verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries.For details, refer to the section "Database Optimization and Repair" above. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair.After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X.Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail. All recorders must reach v3.4.92 before proceeding further.Upgrading from v3.4.92 build 170518 or Older If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.īefore proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.Īfter upgrading to v4.X, the recorder database will need to be converted and optimized. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.Īs more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. View the most updated version of this document here: For Hikvision Canada Technical Support, call 85. If you need further assistance with changing passwords, technical bulletins, or related downloads, please contact Hikvision USA Technical Support at 90 (phone) or (email). These settings will restrict access to the unit. Please make sure not to alter the User’s MAC address or User’s IP address fields.Next to the Password field an assessment bar will indicate the password strength. Enter the current password in the Old Password field, then place a checkmark in the Change Password checkbox.Choose the desired user and click the Edit icon, which looks like a Pencil.This will display all the user accounts currently enrolled in the DVR/NVR. From the sub-menus on the left click User.Go to Main Menu, and then go to System Configuration.Log into the DVR/NVR using the current administrator password.If you are using the new firmware and you do see this popup message, Press OK, and skip to step #3 in the instructions below. The newest versions of firmware will generate a popup message prompting you to change the password when logging into a DVR or NVR with a default password. We recommend complex passwords that contain uppercase and lowercase characters, numbers, and special characters such as #, $ etc. When choosing a password for a DVR or NVR, choose one that is not easily guessed by others. After entering the new password, confirm the password by re-entering it in the confirm field.Ĭlick here to see a video tutorial on the above steps.Below the new password field an assessment bar will indicate the password strength. Choose the desired user and click on the Modify button.In this tab, go to Basic Configuration then Security. After logging into the camera, go to the Configuration tab.If prompted to install the plugin (or to allow the plugin to run), follow the prompt to proceed with the password changing procedure. Log into the camera using Internet Explorer or Firefox web browsers with the current administrator password.The newest versions of firmware will generate a popup message prompting you to change the password when logging into an IP camera with a default password. When choosing a password for an IP camera, choose one that is not easily guessed by others.
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